Everything you want to know about delivery
Curious to know exactly how we will be delivering those beauties? Take a look at the FAQ below. Can't seem to find what you were looking for? Send us an e-mail or a text. We love to help!
Shipping rates on orders under $75 may differ depending on your location. Free shipping on orders over $75.
Plantsome’s free shipping offer does not apply to shipments destined for addresses that require delivery by air or boat.**
Additionally, Plantsome’s free shipping offer is not available in areas with postal codes that start with:
**Some remote areas of Canada can only be serviced by air or boat delivery. In these cases free shipping is not available and extra shipping charges may apply. If extra shipping charges are required for your order we’ll contact you to confirm whether you’d like to pay the additional fees or cancel your order. If you don’t respond within 48 hours, your order will automatically be cancelled. Plantsome reserves the right to make any necessary changes to this service at any time without prior written notice.
Plantsome delivers house plants to all Canadian provinces in Canada! If you aren't able to place an order to your address please reach out to us for help!
If you reside in Nunavut, Northwest Territories or Yukon please reach out before placing an order as special rates may apply.
Great question! We have the perfect answer. At Plantsome we've developed a special box for shipping plants. This box will protect the soil from falling out of the pot. It also makes sure your plant stays snug and well protected from forces on the box such as dropping or tipping over. We have a very low incident rate because of this box but accidents happen. Send us a text or e-mail if you are not satisfied with your delivery and we will make it right.
Yes! Local pick up is available. Select the option to pick up when checking out. You will receive an order confirmation and another email when your order is ready to be picked up. Please allow for about 2-3 hours of processing to have your order ready.
We are open Sunday-Friday (Closed on Saturday) from 10AM till 5PM.
You can find us here:
7003 5 Street Southeast Unit C
T2H 2L9, Calgary AB
117 West 6th Avenue
V5Y 1K3, Vancouver BC
For local orders (Vancouver, Burnaby, West Vancouver, North Vancouver, Port Moody, Coquitlam, Port Coquitlam, New Westminster & Richmond) your orders will be shipped in our beautiful Betty, the amazing Plantsome van. Orders outside of our local delivery area will be shipped via Canada Post or UPS. You can find the status of your Canada Post or UPS order via a tracking code that will be sent to you when we fulfill the order.
If you order before 3:00 pm PST, your order will be delivered within 3 business days unless there are delays due to a volume surge. When Canada Post or UPS sees a surge in volume it may take a day longer for your order to arrive. If you want to know the status of your order you can check your tracking code email or reach out to us at: firstname.lastname@example.org or send us a note via Facebook, or Instagram!
Orders to the city of Vancouver and Burnaby
Orders go out to customers in Vancouver and Burnaby on Monday, Wednesday and Friday. Any order placed before 3PM the day before will be on this delivery route. If your order is on our next delivery route, you should receive an email with a time slot the evening before your delivery is scheduled to take place. If the time does not work for you simply send us an email via email@example.com to reschedule!
Orders to other cities and communities
If your order is fulfilled via Canada Post you will receive a tracking code via email. If you have not received your tracking code a full business day after placing your order, please reach out to us and we'll look into it.
Nobody likes waiting, especially if one of your green amigos hit a snag on his way to you! Surge volume at the post office or the occasional sorting issue at a sorting facility may delay your shipment for a little bit but your plants will typically be absolutely fine in their Plantsome box. Most of our green amigos can spend 6 days in their box without any issues and a few days beyond that typically isn't an issue either. Rest assured: if you are not happy with the condition of your plant upon arrival, let us know and we promise to make it right!
Yes and no! We can only ship to one address per order but we can create custom orders for business customers! Plants make a great gift to new hires or as a thank you gift to colleagues or business relations. We would love to help you bring some more green into peoples lives!
- We always have a great selection to choose from.
- Can't find your type? Use our plant finder!
- Easy, hassle free ordering.
- Safe and secure payment solutions.
- Pay with Visa, Mastercard, American Express or Paypal.
- Can't find what you need? We'll help out!
- Free delivery on orders $75 and up*
- Quick delivery, order before 3PM and get it within 3 business days.
- A safe journey for your plant in our specialised plant box
Warranty & Returns
- Did your plant or pot arrive damaged? We will take care of it!
- Hassle free returns. As long as you take good care of your plant
- Our boxes ensure your plant arrives safely and can also be used for returns
- Use the Plantsome App to care for your plants.
- Add plants to your own log book.
- Together we'll make sure you can enjoy your plants as long as possible!
Plantsome & Coronavirus
- Stuck at home? Our green amigo's are rooting for you!
- We are available for all your questions
- Questions about Corona and plants or delivery?