Everything about returns and warranty
Uh oh, did your new green amigo break something? Delivery not gone as expected or just not happy with your plants? We've listed our FAQ on returns below. Can't find an answer to your question? Send us an email or reach out on WhatsApp, we are here to help!
If you wish to return your plants or pots to us because you've changed your mind, please reach out to us within the first 14 days of placing your order. Here's what will happen next:
To get in touch please send an email to firstname.lastname@example.org
We will process your refund using the same payment method you used when ordering your product(s). We reserve the right to delay payment to you until we have received the products back in our warehouse or until we receive confirmation of your shipment back to us.
This good question requires a good answer. All of our green amigos have a warranty period of 3 months, if properly cared for using our App! Many guarantees consist of the famous 'small print', but we do not do that. So that we do not mince words we will explain below how our plant guarantee works.
You just received your new green amigo! The first thing you should do is download the Plantsome App and set the notifications for your newly delivered friend! The use of our app is really a condition of the warranty. So, if you knock on our door after two months and your houseplant has died, but you have not used the App, then the warranty simply does not apply. Curious about what our app does and can do? Read it here!
Things that aren’t right with your plant...
Does your amigo suffer from brown or yellow spots? Are its leaves hanging down or is there something else that prevents your plant from looking its best? Raise the alarm! Grab your Nokia6310! Send us a message! Email, WhatsApp, Facebook, Snail mail, whatever you like, just let us know right away! Also, send some photos so that we can take a closer look at your jungle. This also applies if you see that your amigo is not in their best condition immediately upon arrival.
Keep in mind that we're going to ask questions, very - many - questions. There are many things that affect the health of your plant. So we will want to know as much as possible including the location of your amigo, the lighting and watering conditions, information about your account and how it is set up in the App, how long your plant has been doing all this crazy stuff and of course whether you have their favourite music on at night. All craziness aside, to find out what is going on, we will have to get a good picture of the plant’s living conditions and some of your plant care habits.
If your amigo does not show any improvement within 3 weeks after our tips and tricks, contact us again and give us an update. We will find a solution that makes it right!
Pests, Plagues and the Plant Apocalypse
Our growers use strict protocols to ensure that their facilities and products are free of bugs and pests. But these little devils can find their way onto plants through many different ways - from the wind, other plants, even our clothes. Unfortunately, it can happen to any healthy plant and is therefore not a sign of a poor quality product or even poor care. A plague damages a plant very quickly! Once the bug has taken up residence on your plant, you will see strange spots on the leaves within a week. If you see this within two weeks of receiving your plant that it is suffering from a plague, please let us know immediately and we will send you a new one! Also be sure to quarantine the affected plant. If the condition cannot be treated it should be carefully discarded so as not to affect other plants in your home. After two weeks, the Plant Guarantee for pests unfortunately does not apply, but please contact us so that we can help you!
There are a number of things that determine whether or not the warranty applies! Please keep these points in mind:
- Download the Plantsome App and enter your green amigo (s) in the app immediately after delivery. This is a prerequisite for the warranty.
- Contact us immediately if you see that your green amigo is not having a good time!
- If you have contacted us about your green amigo and we shared all of our tips and tricks, please give us an update within 3 weeks if you do not see any improvement.
If you want to cancel your order (and therefore terminate the agreement with us) please reuse the Plantsome box your order came in. This ensures our green amigos find their way back to us in good health! If you've already thrown out the box, you may return the items in a different box
Return your order using the return label provided by Plantsome. Drop off your order at the nearest Canada Post location in your area.
If you wish to use another company to return your order you may do so at your own costs. We also ask you to contact us before returning your order with a different courier so we know what to expect.
Some plants will need some time to acclimatize to their new environment. Particularly plants such as Ficus, Dieffenbachia and Calathea can be a bit stressed out from all of that moving around. Aren't we all after a big move? Just because your plant may be losing some leaves in the first few weeks of its arrival, does not mean the plant is dying or otherwise unhealthy. Place the plant in a spot that has the right amount of light (and keep it there!) and keep up with its watering and fertilizing needs and your plant will bounce back in no time. Still seeing some distressing signs? Send us a note and we'll take a look together!
Oh no! If any part of your order arrives lost or damaged, we will be sure to make it right. Send us a note with pictures of the damages to email@example.com, or DM via Facebook/Instagram and we will send you the missing/damaged parts.
- We always have a great selection to choose from.
- Can't find your type? Use our plant finder!
- Easy, hassle free ordering.
- Safe and secure payment solutions.
- Pay with Visa, Mastercard, American Express or Paypal.
- Can't find what you need? We'll help out!
- Free delivery on orders $50 and up
- Quick delivery, order before 3PM and get it within 2 business days.
- A safe journey for your plant in our specialised plant box
Warranty & Returns
- Did your plant or pot arrive damaged? We will take care of it!
- Hassle free returns. As long as you take good care of your plant
- Our boxes ensure your plant arrives safely and can also be used for returns
- Use the Plantsome App to care for your plants.
- Add plants to your own log book.
- Together we'll make sure you can enjoy your plants as long as possible!
Plantsome & Coronavirus
- Stuck at home? Our green amigo's are rooting for you!
- We are available for all your questions
- Questions about Corona and plants or delivery?