Frequently Asked Questions:

Here you'll find the most commonly asked questions by our customers. Have a look around! If you can't find the answer to your specific question, perhaps it has something to do with, Ordering, Payment, Delivery or Returns? We have special pages for questions related to those topics. If you still can't find what you're looking for, please send us a note via email, whatsapp, facebook or instagram. We love to help out!

At this time, we are only able to offer free shipping to major urban areas. If your postal code begins with any of the following, additional shipping fees may apply:

J0M, X0A, X0B, X0C, X0E, X0G, Y0A, Y0B, S0J, S0P, S0E, T0G, T0H, T0P, T0V, V0C, V0J, V0P, V0T, V0V, V0W, R0B, P0L, P0V, G0G, J0Y, A0A, A0B, A0C, A0E, A0G, A0H, A0J, A0K, A0L, A0M, A0N, A0P, A0R

Want to pick up your new green amigo? Sure thing! Come and pick up your order at one of our locations (Vancouver/Calgary). Here's how:

  • You will receive a notification from us when your order is ready for pick up.
  • Pick up times are Mon-Fri 10AM to 5PM for Vancouver and Calgary.

  • You can find us here:

    Plantsome Calgary
    7003 5 Street Southeast Unit C
    T2H 2L9, Calgary AB

    Plantsome Vancouver
    230 SW Marine Dr
    V5X 2R4, Vancouver BC

    Noooooo, we never repot a plant. Why not? Well there is actually a pretty good reason for that. The roots of your plant can rot when the excess water has nowhere to go. The growers plastic pot has holes so that excess water can always find its way out. This is why most people put their growers pot straight into the nice pot that is bought with the plant. So all you have to do when you receive your plant and pot is remove the packaging and voila! Would you still prefer to repot your plant? Read our instructions on how to make sure you do it right!

    Up to you! Our product pages have plenty of options for all of the plants that we offer. We don't automatically bundle a plant with a pot because we believe you should have options (who doesn't like options!). So make sure to add the pot that fits nicely with the rest of your home, or don't! up to you!

    We are so sorry to hear that. We take all complaints very seriously and will do everything we can to make it right. Please reach out to us any way you like. Facebook messenger, instagram, text or email. We're here to help.